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Privacy Policy

Last updated: 11/04/2026

Bind Craft, operated by Ceri Whitfield, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights in relation to your information.

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1. Who we are

Bind Craft is a UK small business operated by Ceri Whitfield.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:

Email: hello@bindcraft.co.uk

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2. The personal data we collect

We may collect and use the following personal data:

  • name

  • billing address

  • delivery address

  • email address

  • telephone number, if provided

  • order details and personalisation information

  • payment and transaction information, excluding full card details

  • messages, enquiries, or communications you send to us

  • website usage information collected through cookies or similar technologies

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3. How we collect your personal data

We may collect your personal data when you:

  • place an order through our website

  • contact us by email, website form, or social media

  • sign up to receive updates or marketing, where available

  • browse or interact with our website

Some personal data may also be collected and processed through our website and ecommerce platform provider, Wix, and through payment and delivery providers used to fulfil your order. Wix states that if you use Wix to run your website and process visitors’ data, Wix acts as a data processor for at least some of that activity.

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4. How we use your personal data

We use your personal data to:

  • process and fulfil your orders

  • take and confirm payment

  • send order updates and delivery information

  • respond to enquiries and customer service requests

  • manage returns, refunds, complaints, and order issues

  • maintain business, legal, and tax records

  • improve our website and customer experience

  • send marketing communications where you have asked to receive them or where we are otherwise permitted by law

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5. Our lawful bases for using your data

The ICO says organisations must have a valid lawful basis for processing personal data, and the correct basis depends on the purpose and relationship involved.

We rely on the following lawful bases:

Contract
Where we need your personal data to process your order, take payment, and deliver your items.

Legal obligation
Where we need to keep records for tax, accounting, fraud prevention, or other legal and regulatory requirements.

Legitimate interests
Where it is necessary for us to run and improve our business, respond to customer enquiries, manage our website, and protect our business from misuse, provided this does not override your rights and freedoms.

Consent
Where required, for example for certain marketing communications or non-essential cookies.

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6. Who we share your personal data with

We only share personal data where necessary and appropriate. This may include:

  • website and ecommerce providers such as Wix

  • payment providers

  • delivery and postal service providers

  • professional advisers such as accountants or insurers, where needed

  • regulators, law enforcement, or government authorities where required by law

We do not sell your personal data.

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7. International transfers

Some of the service providers we use may store or process personal data outside the UK.

Where this happens, we will take reasonable steps to ensure your personal data is protected appropriately and handled in accordance with applicable data protection law.

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8. How long we keep your personal data

The ICO says a privacy notice should explain retention periods or, if you do not have exact periods, the criteria used to decide them.

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, tax, accounting, and reporting requirements.

As a general guide, we may keep order and transaction records for up to 6 years to meet tax, accounting, and legal obligations.

We may keep other customer service or enquiry records for a shorter period where they are no longer needed.

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9. Cookies

Our website may use cookies and similar technologies to help the site function properly, remember preferences, improve performance, and understand how visitors use the site.

Wix says site owners can use the Wix Privacy Center and cookie banner tools to inform visitors and collect consent for non-essential cookies.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our website cookie banner and through your browser settings.

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10. Your rights

The ICO says individuals must be informed of the rights available to them in relation to personal data.

You may have the right to:

  • request access to your personal data

  • request correction of inaccurate or incomplete data

  • request deletion of your data in certain circumstances

  • object to certain uses of your data

  • request restriction of processing in certain circumstances

  • request transfer of your data in certain circumstances

  • withdraw consent where we rely on consent

To exercise any of these rights, please contact us at hello@bindcraft.co.uk.

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11. Complaints

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we use your personal data. The ICO expects privacy notices to tell people about their right to complain.

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or legal requirements.

Any updates will be posted on this page, and the “Last updated” date will be changed accordingly.

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13. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact:

Ceri Whitfield
Email: hello@bindcraft.co.uk

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